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Associated Bank was impressed that Andera's platform was flexible enough to allow us to meet our strategic approach to HSAs while at the same time expanding our capabilities to easily open and fund new deposit accounts online. As we continue to proactively enhance and expand the products and services available to our customers through the Internet, we feel confident that Andera's online sales tools will become an increasingly critical and cost effective component of our overall commitment to exceed customer expectations
Leonard Rowe
Director of eBusiness
Associated Banc-Corp

Press Release

Service Credit Union Automates Account Opening With Andera

Integrated system deployed across Contact Center and Web Channels

PROVIDENCE, RI – November 21, 2005 – Service Credit Union, a full-service financial institution with $1 billion in assets, 22 branches, two Contact Centers, and over 100,000 members worldwide, announced that they have launched Andera's New Accounts Online to automate and streamline their new account opening process.

"With Service Credit Union's worldwide field of membership, we needed a solution to allow members to open and fund new accounts anytime, anywhere," says Gordon Simmons, President/CEO of Service Credit Union. "Andera's New Accounts Online is a perfect fit with our Internet channel and our 24-hour Contact Center. The application provides the credit union with a secure, convenient method to serve our mobile membership base."

For Service Credit Union members living worldwide, the ability to instantly open and fund their new accounts through the Web has proven to be a significant leap forward over the previous approach of exchanging documents through the mail.

"We first looked at Andera because we thought their Web account opening and funding solution was the strongest in the market," continues Gordon Simmons, President/CEO. "But as we learned more about how robust and integrated their complete platform really is, we made the decision to deploy it in the Contact Center as well. In 2006 we will look to add the product in our branch offices."

The system is integrated in real time with Service Credit Union's Summit core processing platform through Andera's Pathways Certified interface, and features real-time integration with Equifax for identity verification, ChexSystems for risk management, and Experian for targeted cross selling of loan products. By integrating all aspects of the membership enrollment and account opening process into one seamless platform, New Accounts Online will allow Service Credit Union members and staff to instantly open and fund new accounts.

For many of today's credit unions, opening new accounts is often a lengthy and labor-intensive process, and for their members, inconvenient at best. Among the benefits Service Credit Union has realized since deploying Andera's New Accounts Online are greater member satisfaction and increased new member growth, a significant reduction in the time required to open accounts, increased cross-selling opportunities, reduced risk, and standardization of procedures and internal controls.

"We are thrilled to see Service Credit Union successfully launch New Accounts Online enterprise-wide," says Charles Kroll, President of Andera. "Their experience is an excellent example of the benefits credit unions can realize by streamlining their new account opening process."

About Andera
Andera is the leader in online customer acquisition technologies for retail financial institutions. Dedicated to helping banks and credit unions use the Web as a tool for sales and growth, Andera odffers a suite of integrated products and services for automated online account opening, funding and cross-selling. Andera is headquartered in Providence, R.I. and can be found on the Internet at www.anera.com.

About Service Credit Union
Service Credit Union is a full service financial institution, offering a wide range of financial products to its members. With 22 branch locations, a staffed 24/7 contact center, and full internet banking services, Service Credit Union serves anyone who lives or works in New Hampshire (excluding Coos County), 4 towns in Cape Cod, MA., and all branches of the U.S. military and Department of Defense employees and their families. With over $1 billion in assets, Service Credit Union has eight branches in New Hampshire, one in Massachusetts, and 13 branches in Germany.


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