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For more in-depth information on Andera's solutions including collateral and a pre-recorded demo, click here.
The beauty of Alliant's account opening system is that it provides enhanced customer convenience while giving Alliant the much-needed flexibility to execute on customer acquisition strategies. The added savings benefits of the system solidify the overall business case for such solutions, resulting in a win-win for both the credit union and its members.
Eva Weber
Analyst
Aite Group
Case Study of Alliant Credit Union
(04.04.07)

Services

Andera is committed to ensuring your success with a comprehensive suite of implementation and support services that are designed to guide you at every step of the way, from initial configuration and integration, to guidance on best practices, through ongoing optimization over time.

Implementation Services

Andera's Implementation team helps ensure that the implementation of your account opening solution runs smoothly and successfully - from requirements gathering to testing and training. Project management is available in four different levels:

  • Level I implementation provides clients with a shared Andera project manager, generally dedicated to 10-15 ongoing implementation projects. This level is sufficient for smaller financial institutions, or those implementing standard functionality only.
  • Level II implementation offers a dedicated Andera project manager, committed to your implementation for at least 10 hours per week. This level is appropriate for any financial institution implementing standard (or moderate custom) functionality, or those with a dedicated project team on the client side.
  • Level III implementation provides clients with a dedicated Andera project manager, committed to your implementation for at least 20 hours per week. This level is appropriate for mid-sized financial institutions, those implementing custom functionality, or those with a dedicated project team on the client side.
  • Level IV implementation provides clients with an exclusive Andera project manager, committed full-time to your implementation. This level is appropriate for large FI’s, those implementing very custom functionality, or those with a dedicated project team on the client side.

Support Services

Andera's Customer Care team is dedicated to helping customers succeed and get the most value from their online account opening initiative. To meet the diverse needs of all financial institutions, we have designed several tiers of support packages providing expert support, advanced Web tools, and best practices. These packages come bundled with our various Editions, with options to upgrade if needed. To find out which package is best for you, please review the summary below.

Services Support Packages
Silver Gold Platinum
Included with Edition Community &
Premium		 Premium+ Enterprise
Named Account Manager    
Account Reviews Annually Annually Semi-Annually
Product Roadmap Reviews    
Invitation to Beta Programs    
Priority in Queue    
Support Portal
Support Portal Users 1 3 5
Telephone Support  
Support Hours Included (Annual) 0 12 24

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